We Gladly Accept Returns and Exchanges
Contact us and ship items back within 14 days of delivery
Returns and Exchange Details
Customer satisfaction is important to us. In the event that any unused, undamaged item does not meet your expectations, it may be returned for credit or exchange.
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition (unworn and with hangtags attached) within 14 days of receipt. We will issue a full credit (excluding original delivery charge) upon receipt, or the item can be exchanged for a different size or color if specified.
We will pay the shipping cost if the return is a result of our error. Items should be returned in their original product packaging, with no signs of wear or use.
Custom listings are created specifically for each request and therefore a non-return/refund policy is in effect.
Jan Hilmer will provide adequate packing and is not responsible for items damaged during shipping. If items are damaged upon delivery, please take a moment to document the damage with a description and a photo. Please convo me with both the description and photo to resolve any issue. Damaged items without documentation will not be refunded.
How to Return or Exchange:
- Mail your item to:
JAN HILMER
PO Box 352
200 Coyote St
Nevada City, CA 95959-9998
- Please ensure that the parcel containing the returned item is clearly marked and securely sealed.
- You may ship the item using any method you like. For your protection, we recommend that you send the parcel using a delivery service that will insure your goods and one that provides package tracking to avoid delays.
- Once you've mailed your item back to us please contact us with the tracking number so we can keep an eye out for your parcel.
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Once we receive the returned item, we will process your return or exchange. For exchanges, you will receive a confirmation email with a tracking number for the replacement item. For refunds, you will receive a confirmation email once the refund has been processed. Please allow 2–3 days from the time we receive your return for processing.
DEFECTIVE OR INCORRECT ITEMS
We stand behind the quality of our garments. If you receive an item that is defective, damaged, or incorrect, please contact us at info@janhilmer.com with your order number and photographs of the issue. We will review the situation and work toward an appropriate resolution. Final-sale restrictions do not limit any rights provided under applicable law.
QUESTIONS?
For assistance with sizing, returns, or exchanges, please contact our customer care team at info@janhilmer.com